SERVICE
Help Desk & Ticketing Systems
Every request tracked, assigned and answered - support that scales with your clients.
150+
Projects delivered
50+
Happy clients
98%
Client satisfaction
When support runs on WhatsApp groups and a shared inbox, requests disappear, clients churn and nobody knows who handled what. A ticketing system turns scattered messages into accountable workflow.
Najoub builds help desks around your support process: intake channels, categories and priorities, assignment rules, deadlines and reports that show response times - not opinions about them.
What is included
1
Ticket intake & routing
Requests arrive from email, forms or chat and land in queues with categories, priorities and clear owners.
2
SLA & deadline tracking
Response and resolution deadlines visible per ticket, with overdue items surfacing before clients complain.
3
Knowledge base
Answers written once and found by clients and staff - fewer repeat tickets and faster onboarding for new agents.
4
Team roles & workload
Agents, supervisors and admins with the right visibility, and assignment rules that keep workloads fair.
5
Performance reports
Response times, resolution rates and workload by agent - support measured with numbers instead of impressions.
Recent work
View all projects
Dental Clinic — Full Digital Presence with Landing Page and Admin Dashboard
A complete digital platform for a dental clinic built to combine a conversion-focused public landing page with a dedicated admin dashboard for internal management. The project was designed to support patient acquisition, service presentation, and streamlined backend control in one unified system.
Malaz Development — Full-Stack Real Estate Platform Backed by 30 Years of Expertise
A full-stack web platform developed for Malaz, a 100% Egyptian real estate investment company with over three decades of construction and development experience. The platform features project showcases, investment tracking, and a fully managed admin system — built to support both clients and the internal team in managing leads, projects, and listings.
Frequently asked questions
Yes - WhatsApp messages can become tickets like emails and forms do, so every client message has the same accountability.
We assess what you already use and either integrate it or replace it cleanly - no forced migrations without a plan.
Both - the intake channels, categories and permissions adapt to internal help desks and external client support alike.
Interfaces are deliberately simple - one queue view, one ticket view - plus a short training session at handover.
Request a free quote
Tell us about your project - you will get a clear, itemized quote.
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